Posts: 2
Registered: ‎06-15-2015

Hosted CIM not processing transaction



My developer has been having problems trying to get the hosted CIM to run the trasnactions. The Hosted forrm comes up , the credit card info is put in and then it is saved by It then sends me an email as shown below, but then the full transaction does not process nor does it show up in Authorize as a unsettleed or settled trasnaction. Test mode is turned off. Any ideas what is causing this not to process even though it is validated? Please let me know. Thanks for the help



************* TEST MODE *************


========= SECURITY STATEMENT ==========
It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.

========= GENERAL INFORMATION =========

Merchant :
Date/Time : 15-Jun-2015 13:13:33 PDT

========= ORDER INFORMATION =========
Invoice : none
Description : Test transaction for ValidateCustomerPaymentProfile.
Amount : 1.00 (USD)
Payment Method : Discover
Type : Authorization Only

============== RESULTS ==============
Response : This transaction has been approved.
Authorization Code : 000000
Transaction ID : 0
Address Verification : AVS Not Applicable


Posts: 4,525
Registered: ‎03-08-2010

Re: Hosted CIM not processing transaction

How are you creating the full tranaction? is the payment profile exist in the merchant account? what error are you getting?

Posts: 2,765
Topics: 57
Kudos: 269
Blog Posts: 67
Registered: ‎12-05-2011

Re: Hosted CIM not processing transaction

Hello @Anthweb


If you are testing in the sandbox, you should not set it to Test Mode and you should NOT set test mode to true in the transaction request.


Test Mode tells the gateway to only validate that the credentials are correct and return OK, it does actually attempt a transaction and no transaction ID is created.



Posts: 2
Registered: ‎06-15-2015

Re: Hosted CIM not processing transaction

We can see both customer profile and payment profile in the merchant account. For your reference please find below request that we are making for transaction creation :- 


<?xml version="1.0" encoding="utf-8"?>
<createCustomerProfileTransactionRequest xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd">
<name>' merchant id'</name>
<transactionKey>' transaction key'</transactionKey>
<amount>'. $amount .'</amount>


Please let us know if we are doing anything wrong. 

Posts: 4,525
Registered: ‎03-08-2010

Re: Hosted CIM not processing transaction

what is the raw xml response?