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Posts: 6
Registered: ‎08-14-2012

Hosted Payment Page: The remote server returned an error: (403) Forbidden

Sometime last night (11/01/2018) all of our websites that integrated with Auth.net (development, testing AND live sites) all started returning a "The remote server returned an error: (403) Forbidden" error when attempting to get the AuthorizeNetToken, using the Hosted Payment. This is happening regardless of if we are on production or sandbox.

The application is a C# MVC application. No settings have been changed or modified on our site in 3-4 months, and was workign fine less than 24h ago.

The development server is completely separate from both testing and live, and there have been no server changes in the last 5 months. I have verified that the API Login and Transaction keys used on the website are correct and have not been changed.

Any assistance woudl be appreciated, as this has completely shut down these websites.

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Posts: 2,765
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Registered: ‎12-05-2011

Re: Hosted Payment Page: The remote server returned an error: (403) Forbidden

[ Edited ]

Hello @jgoldsack

 

If you have not already done so, I would recommend contacting customer support by phone 877-447-3938 and opening a case with them.  If you provide the case number, we can help escalate.

 

Richard

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Member
Posts: 6
Registered: ‎08-14-2012

Re: Hosted Payment Page: The remote server returned an error: (403) Forbidden

Thank you @RichardH. I have opened a case, and the # is 05522130

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Posts: 2,765
Topics: 57
Kudos: 247
Blog Posts: 67
Registered: ‎12-05-2011

Re: Hosted Payment Page: The remote server returned an error: (403) Forbidden

Thanks @jgoldsack  I've alerted one of our specialists.