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Member
Posts: 2
Registered: ‎04-29-2015

How to remove "Need payer consent" on my Unsettled Transactions List?

[ Edited ]

Hello,

 

How to remove "Need payer consent" on my Unsettled Transactions List?

I'm testing transaction with paypal, if the transaction was not finished, this posting still in the unsettled transaction list.

How can I remove this manually or API ?

Please help me...

 

Trans IDInvoice NumberTrans StatusSubmit DateCustomerCardPayment MethodPayment Amount
7134113566 
Need payer consent
29-Apr-2015 10:55:40 P 
USD .13
7134108138 
Need payer consent
29-Apr-2015 10:54:03 P 
USD .12
7134106421 
Need payer consent
29-Apr-2015 10:53:34 P 
USD .11
Administrator Administrator
Administrator
Posts: 563
Registered: ‎08-03-2011

Re: How to remove "Need payer consent" on my Unsettled Transactions List?

 

Hi animepoko,

 

Transaction remains in unsettled transaction in Need Payer Consent status for 48 hours. There is not a way to override this or remove it programmatically via the API or manually through the interface.

 

Thanks,

Joy

Member
Posts: 2
Registered: ‎04-29-2015

Re: How to remove "Need payer consent" on my Unsettled Transactions List?

Thank you, Joy.

 

You mean they are going to remove after 48 hrs?

 

Please advise me,

 

Thank you.

Member
Posts: 2
Registered: ‎11-16-2020

Re: How to remove "Need payer consent" on my Unsettled Transactions List?

I am facing same issue. After paypal payment, it shows status of "Need Payer Consent" for 48 hours and then status changes to Expired.

 

Can anyone guide how to resolve this issue?

Administrator
Posts: 170
Registered: ‎11-29-2017

Re: How to remove "Need payer consent" on my Unsettled Transactions List?

"Need payer consent" will require another step-  the customer needs to approve of the charge via the PayPal Express Checkout UI and then you will need to send an Authorization Only Continued or Authorization Capture Continued request for the transaction to proceed.

 

This documentation may help:

https://developer.authorize.net/api/reference/features/paypal.html

 

Member
Posts: 4
Registered: ‎06-03-2021

Re: How to remove "Need payer consent" on my Unsettled Transactions List?

The best way to not face is to provide the Paypal support the transaction id and let them know why and where it is coming from, you should not face further issues then.


Regards,

Tristan Leroy