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Member
Posts: 3
Registered: ‎03-20-2017

Internal Server Errors (500)

We've been seeing a lot of Internal Server (500) errors over the weekend and this morning.

 

Our application is written in C# and uses the Authorize.net API.  We have been making successful calls to all of the methods for almost a year now.  The 500 errors are happening when we make calls for everything from:

Customer Payment Profiles:

var controller = new getCustomerPaymentProfileController(request);

to

One-time payments:

 var controller = new createTransactionController(request);

 

The weird thing is some of the payments are going through, some are returning with the 500 (and one 504) error.  And we've even seen a few responses about the system being in maintenance.

 

Authorize.net chat support says that everything looks good on their side and it must be an end user application issue.  But a 500/504 error is typically a server side issue.  How can I get support to look further into this???

 

 

Posts: 2,114
Topics: 48
Kudos: 138
Blog Posts: 63
Registered: ‎12-05-2011

Re: Internal Server Errors (500)

Hello @fsng-saiello

 

Based on your code, it appears you're using our .Net SDK.  Do you know which version you are using?

 

Richard

--------

Webhooks are now available for Authorize.Net

Using SOAP, see our deprecation notice.
Check out Accept.js, our Javascript replacement for DPM.
Pro Tip: Never use test mode in the sandbox, instead use the Testing Guide.
Member
Posts: 3
Registered: ‎03-20-2017

Re: Internal Server Errors (500)

Hi Richard,

 

 

AuthorizeNet.1.8.10\lib\AuthorizeNet.dll

Runtime Version - v2.0.50727

 

Does that give you what you're looking for?

 

-Steve

Member
Posts: 6
Registered: ‎11-14-2013

Re: Internal Server Errors (500)

We are eperiencing the same issue. We use version 1.9.1.

 

We have seen with customer profiles, payments, etc. Started 3/18.

 

Currently the transactions reporting api also returns the Internal 500 error.

Posts: 2,114
Topics: 48
Kudos: 138
Blog Posts: 63
Registered: ‎12-05-2011

Re: Internal Server Errors (500)

@jayagnew1 @fsng-saiello

 

If you have not done so already, please contact customer support by phone an open a ticket, indicate you're getting errors starting on 3/18, you reported this to developer community and ask for escalation.  When you get a response from a support specialist, please provide the IP address of your server and a traceroute to Authorize.Net.  If possible, provide a wireshark or fiddler log of the connection will help as well.

 

Richard

--------

Webhooks are now available for Authorize.Net

Using SOAP, see our deprecation notice.
Check out Accept.js, our Javascript replacement for DPM.
Pro Tip: Never use test mode in the sandbox, instead use the Testing Guide.
New Member
Posts: 1
Registered: ‎03-20-2017

Re: Internal Server Errors (500)

hi jay, any update on this? a ton of people are having the same issue.

Posts: 2,114
Topics: 48
Kudos: 138
Blog Posts: 63
Registered: ‎12-05-2011

Re: Internal Server Errors (500)

This should now be resolved.  If you continue to see errors, please contact customer support by phone at 877-447-3938.

 

Richard

--------

Webhooks are now available for Authorize.Net

Using SOAP, see our deprecation notice.
Check out Accept.js, our Javascript replacement for DPM.
Pro Tip: Never use test mode in the sandbox, instead use the Testing Guide.
Member
Posts: 3
Registered: ‎03-20-2017

Re: Internal Server Errors (500)

Just got two more 500 errors....contacting support...

Member
Posts: 6
Registered: ‎11-14-2013

Re: Internal Server Errors (500)

no, still getting the errors. just called support myself, but this has been going on for 48 hours. 

Member
Posts: 1
Registered: ‎03-20-2017

Re: Internal Server Errors (500)

I have the same problem starting last Friday up until now. We process close to 700 transactions a day and seem like roughly 20-30% of them failed on a daily basic with Internal Server Error. E-ticket is already created but no response so far.