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Member
Posts: 4
Registered: ‎07-20-2011

Invoice number / customer id is missing in authorize.net

Hi

 

We have been using Authorize.net since a long time. In May 28, 2013 we had a transaction with missing invoice number and customer id. Without invoice number/ customer id,  we were unable to locate that record in our database and failed to update that record after sucessful transaction in Authorize.net . This is first the first time it happened in authorize.net.

 

We are using SIM integration method with payment form . Before populate payment form , we also create invoice  number / customer id, save in our database and send all the information to populate the payment form. everyday more than thousand transaction. So far all other transaction is fine, Only one transaction we have problem, missing invoice number and customer id. In Authorize.net report, it shows invoice number * and customer id * .

 

I have checked all the log file in our servers In our database we have customer id / invoice number . How come it is missing in auhtorize.net payment side.

 

Thanks

 

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Registered: ‎12-05-2011

Re: Invoice number / customer id is missing in authorize.net

Hello Abu,

 

I would suggest sending the relevant details to developer@authorize.net so they can take a closer look.

 

Richard