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Posts: 3
Registered: ‎12-25-2020

Issue with Accept Hosted / Customer Profiles when billing / shipping addresses are required

[ Edited ]

Hello, I'm using the accept hosted iframe form with customer profiles enabled. Shipping,billing addresses are visible and required within the hosted form account settings. When a user makes a payment they're given the choice to store their payment information(live football today) and this all works fine for the initial payment. However, if a user then attempts to form a second payment and elects to use their stored payment information, a red validation message indicating that shipping information is missing appears. Since they elected to use saved payment information, no shipping,billing info shows abreast of the shape and that they haven't any thanks to submit or edit this information (which I assume is stored within the customer profile anyway). How do I allow the customer to pay using their stored payment information during this situation?