Integration and Testing

Authorize.Net API questions and help with your payment integration.

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Member
Posts: 2
Registered: ‎08-24-2015

Merchant Email Receipt

I currently integrating Authorize.net with Woocommerce.  When a customer places an order, they get a Merchant Email Receipt from Authorize.net.  I logged into Authorize.net and unchecked the transaction receipt button, but the email is still getting sent.  Any ideas?  Thanks.

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Merchant Email Receipt

What on the email? are you sure it from authorize.net?

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Member
Posts: 2
Registered: ‎08-24-2015

Re: Merchant Email Receipt

The email looks like this

 

Auto-Receipt <noreply@mail.authorize.net>
3:32 PM (21 hours ago)
 
to me
 
 
 
 
 
Order Receipt Loon Outdoors

 

 
Order Information
Description:Loon Outdoors Order #4270
Invoice Number:4270
Customer ID:325
 

Billing Information
Alan Peterson
Ashland, OR 97520
US

Shipping Information

Alan Peterson
Ashland, OR 97520
US


Shipping: 10.00 (USD)
Tax: 0.00 (USD)
Total: 30.00 (USD)

Payment Information
Date/Time:24-Aug-2015 15:32:20 PDT
Transaction ID: 
Payment Method:MasterCard xxxx7577
Transaction Type:Purchase
Auth Code: 
 

Merchant Contact Information
Loon Outdoors
Ashland, OR 97520
US
Thank you for Using Loon Outdoors

 

Posts: 2,765
Topics: 57
Kudos: 270
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Registered: ‎12-05-2011

Re: Merchant Email Receipt

Hello @alanjpeterson

 

Are you able to duplicate this in the sandbox?  If this is occuring in your production account, I would recommend contacting customer support.  They have better access to production accounts.

 

Richard