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Member
Posts: 4
Registered: ‎06-03-2012

Name lookup timing out

Hi all -

 

I'm having a issue where, all of a sudden, my shopping cart (Shopp) is spitting back an error saying "Authorize.net name lookup timed out".

 

There's no Auth.net response code (which the live chat people say they need in order to assist). This is what's showing up in my error logs:

 

[Sun Jun 03 09:30:01 2012] [error] [client MY.IP.ADDRESS] * name lookup timed out, referer: https://www.globalbeads.com/shop/confirm-order/

 

[Sun Jun 03 09:30:01 2012] [error] [client MY.IP.ADDRESS] * Couldn't resolve host 'secure.authorize.net', referer: https://www.globalbeads.com/shop/confirm-order/

 

It was working totally fine last week. There were no changes to the site that would have caused this.

 

Is something going on with the Auth.net DNS? Is there something new I need to set to "allow" transactions from my domain?

 

(MediaTemple shared server, PHP 5.2.17, Wordpress)

 

Thanks for your help.

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Name lookup timing out

Can you get on the https://secure.authorize.net/gateway/transact.dll on a browser from your PC? from the site server?

Member
Posts: 4
Registered: ‎06-03-2012

Re: Name lookup timing out


@RaynorC1emen7 wrote:

Can you get on the https://secure.authorize.net/gateway/transact.dll on a browser from your PC? from the site server?


I can via my browser, yes - with the following error:

 

The following errors have occurred.

(13) The merchant login ID or password is invalid or the account is inactive.

 

What's the best way to test from the site server? 

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Name lookup timing out

The following errors have occurred.

(13) The merchant login ID or password is invalid or the account is inactive.

Mean you get to the URL ok. Can you do the same on the hosted site server? Try another DNS server?

Member
Posts: 4
Registered: ‎06-03-2012

Re: Name lookup timing out


@RaynorC1emen7 wrote:

The following errors have occurred.

(13) The merchant login ID or password is invalid or the account is inactive.

Mean you get to the URL ok. Can you do the same on the hosted site server? Try another DNS server?


I get their from my browser, yes, but that's obviously not the same as the server.

 

SSHing into the server and running curl resulted in this (from MediaTemple)

 

------ 

As a courtesy, I went ahead and ran the following command to try and connect to secure.authorize.net:

curl secure.authorize.net

This was unsuccessful, however, I was able to connect to https://secure.authorize.net when using the curl command. You may need to contact authorize.net for more information on why your script is not working correctly.

-------

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Name lookup timing out

Does it have something like the ping command in windows? or is curl it?

can you try other website like curl www.google.com?

Member
Posts: 4
Registered: ‎06-03-2012

Re: Name lookup timing out


@RaynorC1emen7 wrote:

Does it have something like the ping command in windows? or is curl it?

can you try other website like curl www.google.com?


First, thanks for your help in responding to this. It's been really tough to deal with, so I appreciate it.

 

I SSH'd into the site and ran curl for www.google.com, and it was fine. I also curled secure.authorize.net and was unsuccessful in getting to it. I was able to successfully curl https://secure.authorize.net - so I'm thinking maybe it has something to do with the secure site?

 

I'm not sure. Thanks for your help in advance. 

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Name lookup timing out

[ Edited ]

There is the https://accounts.google.com

What about curl to http://www.authorize.net/ on the server?

authorize.net seem to start with 64.94.118.x

Member
Posts: 1
Registered: ‎06-04-2012

Re: Name lookup timing out

I am experiencing the same problem (also with Shopp.) It just started on 5/31/12 and I've not changed any settings or files. I spoke with MediaTemple (my host) and they were able to successfully reach "https://secure.authorize.net/gateway/transact.dll" but it gave the "Error 13" which says "(13) The merchant login ID or password is invalid or the account is inactive."

 

I also spoke with Authorize.net support but they didn't help at all.

 

I've triple-checked the LoginID and the URL and it's all correct. What else could it be?

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Name lookup timing out

Can you look at the web broswer page source if you are using SIM or DPM?

Or log the params just before you send to "https://secure.authorize.net/gateway/transact.dll" for AIM?