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No refund received on cancelling order from authorize.net live account

Hi,

 

A customer have placed an order of $1 using Mastercard credit card and with in few minutes I  cancelled the order from my authorize.net account. The order status is "Voided", Now the order has moved to "Settled transaction" mode, now the customer is syaimg that he haven't got the refund yet.

 

We have used authorize.net (AIM) payment gateway in our website

 

Can you please look into this issue and let me know what went wrong. How can we check that authorize.net has refunded customers money?

 

Thanks.

dhara
Member
1 REPLY 1

 

Hi dhara,

 

Can you please email developer@authorize.net with the transaction ID so we can confirm the status of the transaction.

 

It is important to note that when a transaction is voided the authorization remains. The preauthorized amount reserved against the credit limit of the customer's card will remain for a predefined period of time until it is expired by the card-issuer. This time period varies with all card-issuing banks and you will need to contact them directly to find out what their hold times are.

 

Thanks,

Joy

Joy
Administrator Administrator
Administrator