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Member
Posts: 1
Registered: ‎07-06-2015

Not getting information back from getTransactionDetailsRequest

I am submitted a request via getTransactionDetailsRequest (XML Method) but I am not getting the full details back as listed in API documenation.  specifically, I am trying to retrieve the customer's IP address, however I do not get the robust list back that the getTransactionDetailsResponse says I should.


Is there something additionally I need to call in my API request or something else I need to turn on in the backend of auth.net?

 

Your help is greatly appreciated!

 

SKIP KIMPEL

Administrator
Posts: 591
Registered: ‎08-21-2009

Re: Not getting information back from getTransactionDetailsRequest

The IP address in particular will only be present if it is information that we have. For the majority of our APIs, we never interact directly with your customer and the IP address will only be present if you sent it to us with the original transaction request. Can you log into your Authorize.Net account interface to see if the IP address is populated in the transaction details there?