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Member
Posts: 4
Registered: ‎09-06-2018

RCA for todays outage

Hello,

 

I am a software engineer for a division of cox automotive. Our application was impacted due to todays CIM outage

 

https://status.authorize.net/incidents/gzz49l7rx8c2

 

We would like to be notified of high level root cause for this outage if and when a RCA is held on your side.

 

Also it would be very helpful to have a Tier 2 tech support contact for these types of outages. It is very difficult to work through the merchant support during these types of events.

 

I can be contacted directly via the email address in my account profile.

 

Thanks in advance for your assitance

 

Jacob Holmes