Reply
Highlighted
Member
Posts: 6
Registered: ‎10-18-2017

Re: Account Updater

Hi Aaron,

 

I am following up on my previous post.  I am still not seeing the updates in the CIM profiles in my sandbox.  

 

Thanks!

Highlighted
Member
Posts: 6
Registered: ‎10-18-2017

Re: Account Updater

Hi,

 

I'm following up on my previous post.  It is 11/2 and account updater was turned on September 2017.  When I run Account Updater Report in the merchant interface sandbox for the month of October the report is still returning No records found.

 

Recap, I am using the credit cards that should be updated with new card numbers:

 

4000001864810239NANCard number updated
5111111015486814NANCard number updated

 

Has anyone been able to test the account updater functionality in the sandbox?   

Highlighted
Member
Posts: 1
Registered: ‎11-23-2017

Re: Account Updater

Aaron, This process is a little confusing. I read the FAQ and signed up the first week of November. I was told the process would run beginning in the week which contained the 14th. I have been checking daily expecting a report.  Is there any notification when the data is availble.

 

I found this forum which is saying the process will run, when it completes the report will be posted. It then goes on to say you need to wait for the following month to see the report.  Could you explain why we need to wait so long.  Can't you make the data available when the run ends.

 

Since this is my first month I have concerns about the process and is it real. I have a number of sick accounts, I would like to know when and if they can be updated so I can avoid the manual process of getting the updated information from the clients.

 

I called Customer Service and asked specific questions. The lady on the phone had no clue, first she looked at some of my failed transactions, we must of spent a half hour, she was telling me what she thought and I was reading the FAQ to her.  Today I found this thread which provided a lot of information. I am still down to my basic question, when can I see the report, when is my customer records updated and how effective will it be.

 

I expect this feature will be a great help. Looking forward to more information.

Highlighted
Member
Posts: 3
Registered: ‎06-22-2018

Re: Account Updater

The testing guide also lists expected result of CUR with an action taken of payment profile disabled. Under what circumstances would this occur?

 

https://developer.authorize.net/hello_world/testing_guide/

 

Thank you!