05-15-2012 07:24 AM
I need help with a error which I'm getting. I'm using the Control Panel within Authorize to refund a customer with a payment of 9.99.
I click the refund button and have the amount of 9.99 and I get an error of:
The sum of credits against the referenced transaction would exceed original debit amount.
However, I do not see any previous credits anywhere.
05-18-2012 11:24 AM
You will only get that error if there is already a refund submitted against that particular transaction because you cannot refund for more than the original charge. I would recommend searching your transaction history using the last 4 digits of the card number to find the refund in question.