Integration and Testing

Authorize.Net API questions and help with your payment integration.

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Contributor
Posts: 41
Registered: ‎09-30-2011

Refund Error

I need help with a error which I'm getting.  I'm using the Control Panel within Authorize to refund a customer with a payment of 9.99.

 

I click the refund button and have the amount of 9.99 and I get an error of:

The sum of credits against the referenced transaction would exceed original debit amount.

 

However, I do not see any previous credits anywhere.

 

Any suggestions?

Administrator Administrator
Administrator
Posts: 563
Registered: ‎08-03-2011

Re: Refund Error

Hi Wstar,

 

You will only get that error if there is already a refund submitted against that particular transaction because you cannot refund for more than the original charge. I would recommend searching your transaction history using the last 4 digits of the card number to find the refund in question.


Thanks,
Joy