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Contributor
Posts: 37
Registered: ‎11-13-2017

Refund Transaction More than 120 days

Is there a way to refund a transaction that is more than 120 days using linked credit method?
We sometimes have the feature of refunding the transaction more than 120 days. We are currently using the linked credit method. We cannot use the unlinked credit method so i am looking for a way to achieve refunding a transaction older than 120 days using the linked credit method.

 

 

 

Thanks in advance!!

All Star
Posts: 673
Registered: ‎11-05-2018

Re: Refund Transaction More than 120 days

@sureshrb3 

 

There is no way to do that. You will have to contact your MSP. The closest you can get is if you have a CIM record stored for that customer and enable ECC.