Refund error messages explained

[ivan1234]

We have an automated process for dealing with refunds, most of them succeed but some of them fail with one of these errors:

E00027 The referenced transaction does not meet the criteria for issuing a credit.

E00027 A duplicate transaction has been submitted
(I know what a duplicate is, but when talking about refunds is a bit confusing...)

E00027 The sum of credits against the referenced transaction would exceed original debit amount


Could I please get a more descriptive explanation of each of these.
Thanks.

[Joy]

Hi ivan1234,

This error indicates that either the transaction ID you are trying to refund did not settle successfully, it could be voided, declined or still pending settlement. It is also possible there was already a refund processed against that transaction.

In order to issue a refund on a transaction, the following criteria must be met :

• Refunds can only be issued against transactions that have been settled within the past 120 days. Any transactions that have been settled past 120 days will require you to find another means in order to issue the refund.
• Refunds cannot be issued on transactions that failed, were declined, or are unsettled.
• The sum total of the refunds issued to a credit card cannot exceed the amount of the original transaction.
• Refunds must be issued to the same credit card number or ACH account that the original transaction took place on.

You can confirm this by checking your transaction reports and look up using the last 4 digits of the card number or the customer name to see all the transactions processed for that customer.

Thanks,

Joy