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Highlighted
Contributor
Posts: 30
Registered: ‎06-19-2015

Refund fail entry not displayed at Merchant Account

Hi,

 

We are working on refund process and it's working fine.

 

We have query for refund failure process. When refund process has been failed it's entry was not displayed in merchant account. Is authorize.net  not displayed refund failure entry in Merchant account?

 

I have checked in all way but not displayed refund failure entry.

 

Please let me know.

 

Thank you.

 

 

 

 

Highlighted
Moderator
Posts: 102
Registered: ‎06-26-2018

Re: Refund fail entry not displayed at Merchant Account

Hi testing

 

I'm not sure I follow your question entirely, however the only time a record of a transaction is recorded within an account is when a Transaction ID is generated. If a linked refund fails, a transaction is not generated thus a Transaction ID is not generated. 

 

If a new Transaction ID is generated and returned in the transaction response, it will be found in UI and reporting API. 

 

Regards,

Elaine