Reply
Member
Posts: 2
Registered: ‎06-16-2011

Response object not returning transaction ID or line items

Hi all,


My transaction response object is acting strange. First off, it's not returning a transaction ID to anywhere it's supposed to. Also, line items are missing from 2 places. Here's the breakdown.

Receipt Page - no transaction ID, no line items
Receipt Email to Customer - no transaction ID, Line Items appear as they should

Receipt Email to Merchant - no transaction ID, No Line Items at all

Does anyone know how or why this might be happening? The response is returning everything else (ie name, email, phone, total, etc) just not the 2 things above.

Thanks in advance for any help with this!

Administrator
Posts: 591
Registered: ‎08-21-2009

Re: Response object not returning transaction ID or line items

It is normal that the line items are only included in the customer email.  I'm not sure what you mean by "no transaction ID".  Is the transaction ID 0?  This would indicate that the transaction was run in test mode, which would also be indicated at the top of each of these emails and the receipt page.