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Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: SIM Returning Denied Card But Card Is Charged!

[ Edited ]

So you are using AIM and not SIM. It still doesn't explain the 0 transactionID. And how did you find the transaction on the merchant account?

Might need to call support with the transactionID you got from the merchant account and see if they see anything different then the response you received.

Contributor
Posts: 21
Registered: ‎08-17-2012

Re: SIM Returning Denied Card But Card Is Charged!

It's SIM. I use the post method and send the Url with the values and then parse the response code. I only save keys in the array that have values (as a way of saving space in the DB).

Contributor
Posts: 21
Registered: ‎08-17-2012

Re: SIM Returning Denied Card But Card Is Charged!

Are there scenarios where a valid credit card submission would fail?

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: SIM Returning Denied Card But Card Is Charged!

yes, here is the list of possible response

http://developer.authorize.net/guides/AIM/wwhelp/wwhimpl/js/html/wwhelp.htm#href=4_TransResponse.htm...

 

Were you able to find out if the problem is code issue or authorize.net issue?

Contributor
Posts: 21
Registered: ‎08-17-2012

Re: SIM Returning Denied Card But Card Is Charged!

Yes. I already have this link up. The problem is I've records declines from the authorize.net service for invalid card numbers and duplicate transactions. The problem is that the user's are reporting that their cards are still being charged.

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: SIM Returning Denied Card But Card Is Charged!

Did you contact support with the transactionID for the invalid card number and duplicate transactions to see if they see any problem?

Contributor
Posts: 21
Registered: ‎08-17-2012

Re: SIM Returning Denied Card But Card Is Charged!

No. The business user ended up voiding transaction for the customer. Even worse is that not all the declines were logged in Authorize.Net. Many times it's an immediate bounce back to a denial.

 

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: SIM Returning Denied Card But Card Is Charged!

[ Edited ]

When you list

Sure do! Here's a list of values I captured:

3
1
6
The credit card number is invalid.
P
0
School
45.00
CC
auth_capture
41F1CED7D79B2249DE6778B4F34BE5B9
XXXX)(&?

Is the 0 the transactionID?, if so, it will not be logged in authorize.net because it didn't create a transaction.

What is that XXXX)(&?

 

Do you log when ther customer start a SIM? Maybe they click the submit mulitple time when they are on the CC entry form? And first one when thru and the second one become duplicate error?

 

edited. I just try to click it mulitple time and it did get a "This transaction cannot be accepted" error 97. So that not the same as your problem. Do you logged the date time the transaction happened?

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: SIM Returning Denied Card But Card Is Charged!

[ Edited ]

Do you have x_relay_always set to true?

 

Just try to understand how it might happened.

1)First SIM CC Entry. they enter wrong CC#

2)Second SIM CC Entry. Submit OK???

3)Somehow they get to SIM CC Entry a third time with the same invoice? but different x_fp_hash and get duplicate error??

Contributor
Posts: 21
Registered: ‎08-17-2012

Re: SIM Returning Denied Card But Card Is Charged!

x_relay_always is set to false. Should it be true?

 

Good thing I time stamped the denails. They happen at exactly the same time. Here's the entries in the log:

Local Time ResponseValue
2012-12-20 16:34:56.000 The credit card number is invalid.
2012-12-20 16:34:56.000 The credit card number is invalid.
2012-12-20 16:34:57.000 The credit card number is invalid.


2012-12-21 15:41:25.000 A duplicate transaction has been submitted.
2012-12-21 15:42:07.000 A duplicate transaction has been submitted.
2012-12-21 15:43:09.000 A duplicate transaction has been submitted.