Reply
Highlighted
Contributor
Posts: 22
Registered: ‎07-08-2018
Accepted Solution

Sandbox Accept Hosted working?

I'm in the middle of testing, and suddenly I'm getting an almost empty payment page - just has the start of the two pay/cancel buttons with nothing else. I thought that I had put everything back to my 'working well' state, but things aren't working. The phplog looks normal, I get a token back... is something going on?

Hate to bother you all if it's my fault... but hate go crazy here looking if it is a sandbox problem.

Thanks.


Accepted Solutions
Solution
Accepted by topic author dbr11
‎07-31-2018 05:39 PM
Contributor
Posts: 22
Registered: ‎07-08-2018

Re: Sandbox Accept Hosted working?

Found the error: 

What was causing the "...An unanticipated error occurred while processing..." problem was that I had set the "hostedPaymentReturnOptions" to a filename plus GET variables. So, setting the cancelUrl to file.php?msg=1  was ok, but setting it to file.php?msg=1&id=5 made it die.  I still obtained the token just fine, but when going to the payment page it errored, without a meaningful message.

Thanks for your help.  Moving on with testing...

 

View solution in original post


All Replies
Moderator
Posts: 39
Registered: ‎06-26-2018

Re: Sandbox Accept Hosted working?

Hi dbr11, 

 

We just reset our cache for this issue. Can you confirm if you are still seeing this behavior and, if so, provide further details about what you are sending and seeing? 

 

Thank you,

Elaine

Contributor
Posts: 22
Registered: ‎07-08-2018

Re: Sandbox Accept Hosted working?

I've cleared cache, and I'm still seeing this problem. I'm using a slightly customized version of your sample php code for getAnAcceptPaymentPage. I'm not sure exactly how/what to get to show you what I'm sending. I am successfully getting a token back. The form goes to the sandbox endpoint and has a hidden field (name=token) with the token value.

The resulting payment page has "Order Summary" at the top, and below it a blue box and a white outlined box, neither of which has text.

This happens in Chrome and Mozilla.

What else can I give you that would be helpful?

Posts: 300
Kudos: 51
Solutions: 35
Registered: ‎03-13-2017

Re: Sandbox Accept Hosted working?

Can you check it again in the sandbox and if seeing same issue provide a screenshot ?

 

 

Follow me at

https://twitter.com/anuragg29

https://www.linkedin.com/in/anuragg



Send feedback at developer_feedback@authorize.net
Moderator
Posts: 39
Registered: ‎06-26-2018

Re: Sandbox Accept Hosted working?

Are you currently using a Sandbox account? If so, this fix will not be in place until we have tested and released is early next week. 

 

If you are using a Production account and still seeing this, that would be unusual and I would recommend that you email details to developer@authorize.net as we will need to ask you for data I do not want you to post in a public forum. 

 

Thank you,

Elaine

Contributor
Posts: 22
Registered: ‎07-08-2018

Re: Sandbox Accept Hosted working?

I'm only using Sandbox. (Production is still old SIM method.)

 

Here is the screenshot: 

 

Capture.JPG

 

Moderator
Posts: 39
Registered: ‎06-26-2018

Re: Sandbox Accept Hosted working?

Thanks for the clarification dbr11. 

 

This is expected in Sandbox currently. We expect a fix to be released by early next week. 

 

Regards, 

Elaine

Contributor
Posts: 22
Registered: ‎07-08-2018

Re: Sandbox Accept Hosted working?

I've been checking to see if this issue has been resolved yet. But now I get the following:

Error

An unanticipated error occurred while processing this request. Please click your browser’s Back button to return to the previous page.

 

What is the status of this issue?

Thank you.

 

Contributor
Posts: 22
Registered: ‎07-08-2018

Re: Sandbox Accept Hosted working?

Hello,

I'm still getting this error.. Is this a known problem or am I doing something wrong?

I thought that if I'm getting a token returned then it should be set up properly to then get the payment page.

Please help!!  Thanks.

 

Posts: 300
Kudos: 51
Solutions: 35
Registered: ‎03-13-2017

Re: Sandbox Accept Hosted working?

Hi @dbr11

 

Can you provide more details on the error  you seeing ?

 

Also have you seen our Accept Sample app on github https://github.com/AuthorizeNet/accept-sample-app

 

Thanks

Follow me at

https://twitter.com/anuragg29

https://www.linkedin.com/in/anuragg



Send feedback at developer_feedback@authorize.net