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Member
Posts: 1
Registered: ‎05-10-2018

Sandbox Account Creation Down

The same issue presented many years ago: Previous Article

 

Trying to setup for credentials, and I get an error with no other details.  Tried several accounts/logins/emails/passwords, all passing validation.

 

Please Help!

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Contributor
Posts: 22
Registered: ‎02-24-2020

Re: Sandbox Account Creation Down

I've been having this same issue (unable to sign up for sandbox account) for at least a month. Any success by anyone else?

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Moderator
Posts: 102
Registered: ‎06-26-2018

Re: Sandbox Account Creation Down

Hi natesutherland2

 

I have created several test accounts without any issues during this same timeframe. 

 

Is it possible that you saw this error once as a fluke and your browser has cached the session data from that attempt? Have you tried using another browser and see the same error? 

 

If you are seeing this across all browsers, have cleared your browser cache for "all time", closed all open sessions and started fresh and still see this error I might suggest gathering some browser console logs of your attempts and contacting support to provide the error logs that are occurring. Please make sure to include the IP address you are connection from in your support inquiry as well. 

 

Thank you,

Elaine

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Contributor
Posts: 22
Registered: ‎02-24-2020

Re: Sandbox Account Creation Down

Yes, yes I had done those things, even tried it in a 'Icognito' mode.

 

Funny that it worked right after emailing support about it. Perhaps grimlins were in my computer.