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Sandbox Down? Getting random E00027 An error occurred during processing. Please try again.

Seems to be happening when I try to run a `validateCustomerPaymentProfileRequest`. Working about 25% of the time. Was working fine yesterday.

 

bendiy
Contributor
5 REPLIES 5

Still having random issues with this error. Is the sandbox maintenance tonight going to address it?

 

Same request fails when testing it on:
https://developer.authorize.net/api/reference/index.html#customer-profiles-validate-customer-payment...

 

{
  "validateCustomerPaymentProfileRequest": {
    "merchantAuthentication": {
      "name": "my-name-here",
      "transactionKey": "my-id-here"
    },
    "customerProfileId": "1503393152",
    "customerPaymentProfileId": "1502720933",
    "validationMode": "liveMode"
  }
}

Response:

{
    "directResponse": "3,3,21,An error occurred during processing.  Please try again.,,P,0,none,Test transaction for ValidateCustomerPaymentProfile.,0.01,ECHECK,auth_only,133,,,,,,,,,,,f47f16c2-d7f4-44b0-b77c-d1aa19ff36c2@example.com,,,,,,,,,0.00,0.00,0.00,FALSE,none,3121D547B990D5AFD9073A2218BADF3C,,,,,,,,,,,,,XXXX6789,Bank Account,,,,,,,,,,,,,,,,,",
    "messages": {
        "resultCode": "Error",
        "message": [
            {
                "code": "E00027",
                "text": "An error occurred during processing.  Please try again."
            }
        ]
    }
}
bendiy
Contributor

I am seeing it too for createTransaction. I'm checking on the status.

There is maintenance going on and they are aware of the issue.

Thank you for the update

My company got this on our non sandbox account. Is this still being worked on?

gbanker3419
Member