[Sandbox] Payment/Shipping Profile Missing Address

[tylermontney0]

Using VB.NET, I execute a createCustomerProfileRequest. Information is created, but the Address field is missing. If I try adding it in the web portal I get the following:

Customer Profile ID or Customer Payment Profile ID not found.

Is this by design because it's the sandbox?

[angie]

Are you trying createCustomerProfileRequest using your sandbox authentication info and getCustomerProfileRequest from here?

https://developer.authorize.net/api/reference/#customer-profiles-create-customer-profile

I tried just now, but couldn't repro. Could you please provide your sample request?

So that we can help further investigate.

Thanks!