Posts: 27
Registered: ‎03-21-2013

Settlement email

Yesterday we did not receive the daily settlement email as usual. Am I the only one in this case ?


(I checked that the settlement occurred properly by signing in to the portal)


The merchant receipts are coming through ok.


Did something change on servers this week-end ? I notice that the merchant receipts are coming from a different server ( than before (


Posts: 2,281
Topics: 51
Kudos: 153
Blog Posts: 64
Registered: ‎12-05-2011

Re: Settlement email

Hello @Christophe


Apparently we had a server go rogue and refuse to perform it's tasks.  It was brought back in line and you should receive your settlement emails shortly.  Please let us know if you don't receive them by this afternoon.




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Posts: 27
Registered: ‎03-21-2013

Re: Settlement email

Yes! received the email!

Thank you for the fast reply and fix.