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Registered: ‎04-16-2012
Accepted Solution

Soft Descriptors

[ Edited ]

Is it possible to change the soft descriptor that shows up on customers' statements?


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Accepted by RichardH (Administrator)
‎08-21-2015 01:58 AM
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Posts: 563
Registered: ‎08-03-2011

Re: Soft Descriptors

Hi maross,

 

At this time, Authorize.Net does not support soft descriptors.  It is likely a feature that we will be adding in the future, but it is not something that has a scheduled release.

 

Thanks,

Joy

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Accepted by RichardH (Administrator)
‎08-21-2015 01:58 AM
Posts: 2,765
Topics: 57
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Registered: ‎12-05-2011

Re: Soft Descriptors

Hello @rodmerry 

 

Your request to support Soft Descriptors remains on our enhancement list but does not have a scheduled release date.

 

Richard

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Solution
Accepted by RichardH (Administrator)
‎08-21-2015 01:58 AM
Administrator Administrator
Administrator
Posts: 563
Registered: ‎08-03-2011

Re: Soft Descriptors

Hi maross,

 

At this time, Authorize.Net does not support soft descriptors.  It is likely a feature that we will be adding in the future, but it is not something that has a scheduled release.

 

Thanks,

Joy

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Member
Posts: 2
Registered: ‎04-16-2012

Re: Soft Descriptors

Thank you Joy.

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Member
Posts: 1
Registered: ‎01-08-2014

Re: Soft Descriptors

I was wondering if Authorize.net has addressed, or has a firmer plan to address, soft descriptors yet?

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Accepted by RichardH (Administrator)
‎08-21-2015 01:58 AM
Posts: 2,765
Topics: 57
Kudos: 247
Blog Posts: 67
Registered: ‎12-05-2011

Re: Soft Descriptors

Hello @rodmerry 

 

Your request to support Soft Descriptors remains on our enhancement list but does not have a scheduled release date.

 

Richard

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Member
Posts: 3
Registered: ‎03-11-2014

Re: Soft Descriptors

Hi,

 

I was wondering if you still don't have a scheduled date to support Soft Descriptors? We are currently using Authorize.NET but we are planning to switch if the soft descriptors will not be implemented soon. We have a lot of charge back because our customers don't recognize the transaction when they received their credit card statement. 

 

Thank you.

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Member
Posts: 8
Registered: ‎12-04-2010

Re: Soft Descriptors

Bump! It's been two years now... Any updates?

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Member
Posts: 3
Registered: ‎03-11-2014

Re: Soft Descriptors

Any updates ?

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Member
Posts: 8
Registered: ‎12-04-2010

Re: Soft Descriptors

This thread is marked as having a solution, but I don't see any news of this being supported or how to do it...?  Am I missing something?

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Posts: 2,765
Topics: 57
Kudos: 247
Blog Posts: 67
Registered: ‎12-05-2011

Re: Soft Descriptors

I updated the status to the most current solution, which is that this feature is on our enhancement list, but without a specific time line for implementation.

 

Richard