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Member
Posts: 1
Registered: ‎06-18-2017

Sorry but something went wrong. Contact seller. when checkout - order goes pending (Magento-2)

Hi there,

 

Some of our customer complain that they can't checkout with Credit Card (Authorize.net). A sorry message "Sorry but something went wrong. Please contact the seller" showing when checkout.

 

Error Message

 

N.B: We are using Magento ver. 2.1.2,
Gateway URL:

https://secure.authorize.net/gateway/transact.dll


Transaction Details URL:

https://api2.authorize.net/xml/v1/request.api

 

I have checked the issue also found the problem using credit card.


Another thing that it showing the order state Pending into the order section.

 

Also I have contacted with the theme (Porto) support section, but they replied that "payment method integration is core functionality of Magento default, not theme related". So, they are are unable to help about this issue.

 

I have checked the error log <Magento installation root dir>var/log/debug.log only showing the below response,

[2017-06-16 10:30:45] main.DEBUG: per product type 5.9500 simple {"is_exception":false}[]
[2017-06-16 10:30:45] main.DEBUG: per product type 5.9500 simple {"is_exception":false} []
[2017-06-16 10:30:50] main.DEBUG: cache_invalidate: {"method":"POST","url":"https://fbms.com/authorizenet/directpost_payment/place/","invalidateInfo":{"tags":["catalog_product_1376","FPC"],"mode":"matchingTag"},"is_exception":false} []

no other issue in system.log or exception.log

 

And I also checked the server response using browser's inspector for the response of the transact.dll, given below.

 

An error occurred while trying to report this transaction to the merchant. 
An e-mail has been sent to the merchant informing them of the error. 
The following is the result of the attempt to charge your credit card. 
This transaction has been approved.
It is advisable for you to contact the merchant to verify 
that you will receive the product or service.

 

Another think that , the problem happening in some days, in old order section that there was many completed order using Credit Card Direct Post (Authorize.net).

Someone says that, this error generally comes when server connection timeout of api has been expired. For authorize.net it is 45 second. For that I have increased the expire time to 60 second, but no luck,

in vendor/magento/module-authorizenet/Model/TransactionService.‌​php const

CONNECTION_TIMEOUT = 60;

Some developer inform us to contact with you that they think, it may be any server related issue.

 

Finally we are trying to contact with you, is there any issue from your end.
Anyway, if it is not any issue from your end, we request you to provide us better suggestion if possible.

 

Best Regards,

Posts: 2,765
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Registered: ‎12-05-2011

Re: Sorry but something went wrong. Contact seller. when checkout - order goes pending (Magento-2)

@PKRay

 

Based on your description, it appears the relay response POST to your server is unsuccessful:

 

[2017-06-16 10:30:50] main.DEBUG: cache_invalidate: {"method":"POST","url":"https://fbms.com/authorizenet/directpost_payment/place/","invalidateInfo":{"tags":["catalog_product_1376","FPC"],"mode":"matchingTag"},"is_exception":false} []

 

Richard

Member
Posts: 2
Registered: ‎08-01-2019

Re: Sorry but something went wrong. Contact seller. when checkout - order goes pending (Magento-2)

I am also getting same issue. Some time its working fine but sometime its gave me this error. I have checked all the things including configuration and all the things are fine from my end. 

Member
Posts: 2
Registered: ‎08-01-2019

Re: Sorry but something went wrong. Contact seller. when checkout - order goes pending (Magento-2)

I am getting same issue randomly. i dont know why i am getting such issue because my server configuration is very well. i am using AWS server with high configuration. So there should not be timeout issue which they are mention in thier email.