Integration and Testing

Authorize.Net API questions and help with your payment integration.

Reply
Member
Posts: 1
Registered: ‎03-02-2017

Subscription Renewal: payment token is missing/invalid.

Hello, i'm having an issue processing renewal orders after migrating a woocommerce store to a new host, i created a new transaction key for the new site but i'm using the same api login id could that be the cause of the issue? i'm getting this error

 

Authorize.Net CIM Payment Failed (Subscription Renewal: payment token is missing/invalid.)

Posts: 2,765
Topics: 57
Kudos: 270
Blog Posts: 67
Registered: ‎12-05-2011

Re: Subscription Renewal: payment token is missing/invalid.

Hello @javierrotjes

 

Do you have the full error response from the gateway?

 

Richard

Member
Posts: 2
Registered: ‎05-22-2017

Re: Subscription Renewal: payment token is missing/invalid.

Here is the full message in the 'Order Notes' section...

 

Authorize.Net CIM Payment Failed (Subscription Renewal: payment token is missing/invalid.) Order status changed from Pending payment to Failed.

 

The subscription order process has failed, the automated retries have failed and just now the manual 'Retry Renewal Payment action has also failed and giving th same exact reason...

 

Authorize.Net CIM Payment Failed (Subscription Renewal: payment token is missing/invalid.) Order status changed from Pending payment to Failed.

 

I do not know what the "payment token" is, and therefore do not know how to fix the problem. Other subscriptions are working just fine so I know the Authorize.net CIM system is set up correctly.

 

What is wrong with this particular's customer's account. What needs to be done to correct the problem?

 

Please advise

 

Thanks

Posts: 2,765
Topics: 57
Kudos: 270
Blog Posts: 67
Registered: ‎12-05-2011

Re: Subscription Renewal: payment token is missing/invalid.

Hello @dforan

 

These are all messages from WooCommerce, we would need to see the raw responses from the Authorize.Net Payment Gateway.  You might also contact the folks at WooCommerce for assistance as this is their product connecting to the gateway.

 

Richard

Member
Posts: 2
Registered: ‎05-22-2017

Re: Subscription Renewal: payment token is missing/invalid.

OK, thanks. Will connect directly with WooCommerce people.

 

Much appreciated.