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Posts: 22
Registered: ‎08-03-2012
Accepted Solution

System Down?

Is anybody else getting errors? CIM payments are failing with "[E00001] An error occurred during processing. Please try again." Also can't log in to the merchant interface.

 

I'm in the phone queue for support, but appears a long wait.


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Accepted by RichardH (Administrator)
‎08-21-2015 01:58 AM
Posts: 2,765
Topics: 57
Kudos: 248
Blog Posts: 67
Registered: ‎12-05-2011

Re: System Down?

The issue has been resolved. Transactions should now be processing normally and you should be able to access the Merchant Interface. 

 

Please re-attempt any transactions that did not go through and contact support with any questions. Again, we apologize for the issue.

 

Richard

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Posts: 2,765
Topics: 57
Kudos: 248
Blog Posts: 67
Registered: ‎12-05-2011

Re: System Down?

We are aware of an issue that is currently affecting access to the Merchant Interface/transaction processing for some merchants. We are working to resolve the issue as quickly as possible and apologize for any inconvenience.

 

I'd recommend subscribing to this topic so that you'll be alerted via email if there are updates. To subscribe, click Topic Options at the top of this thread and then select Subscribe. You'll then receive an email once anyone replies to your post.

Thanks,

Richard

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Member
Posts: 3
Registered: ‎08-19-2014

Re: System Down?

+1

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Member
Posts: 6
Registered: ‎10-08-2010

Re: System Down?

All our transactions are failing. I cannot login to our account to use the customer support chat service!

On hold on the customer service line.

 

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Contributor
Posts: 22
Registered: ‎08-03-2012

Re: System Down?

[ Edited ]

Looks like it is back up for us. Was down between 11:28 and 12:08. I finally hung up on the phone support, never got through.

 

EDIT: Spoke too soon. We had one go through, but failing again with a different message.

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Member
Posts: 3
Registered: ‎08-19-2014

Re: System Down?

We're still down.  :-)  ETA?

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Member
Posts: 3
Registered: ‎07-28-2014

Re: System Down?

Looks like I haven't been able to take transactions for 3 hours.

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Contributor
Posts: 22
Registered: ‎08-03-2012

Re: System Down?

Ok, it looks like we are back up at 12:48. For real this time.

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Member
Posts: 6
Registered: ‎10-08-2010

Re: System Down?

We've been back online since 13:44 EDT

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Member
Posts: 3
Registered: ‎08-19-2014

Re: System Down?

We are back online mak'in da money!