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Member
Posts: 1
Registered: ‎12-01-2011

Test account password recover

Hello,  

 

I just tried your test account reset password.  The page to reset the password  for the test account is asking for my pet's name.  I never entered this information when I setup the account.  So I'm locked out of the account.  Also, this phone help system you all have is an absolute piece of crap.

 

Thanks,

Gordon Daniel

Posts: 1,609
Topics: 15
Kudos: 201
Solutions: 121
Registered: ‎06-23-2011

Re: Test account password recover

The pet's name may have been mentioned in the initial email(s) you get, I'm not sure. But it's Simon for developer accounts:

http://community.developer.authorize.net/t5/The-Authorize-Net-Developer-Blog/Authorize-Net-Test-Acco...

 

I generally agree on the phone help, but having developers on hand to answer questions who actually know what they're doing would cost them quite a bit, which would mean charging more for the accounts. So it is what it is. Post here and ignore technical support for most things.