Integration and Testing

Authorize.Net API questions and help with your payment integration.

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Member
Posts: 1
Registered: ‎09-19-2011

The configuration with the processor is invalid. Call Merchant Service Provider

Hi,

 

We setup an ecommerce site for one of our customers about a year ago.  The site has been working fine but almost no traffic on it lately.  Last week, someone tried to make a purchase on the site and got the error "The configuration with the processor is invalid. Call Merchant Service Provider".

 

Can anyone tell me what this means and how to fix it?

 

Thanks,


Scott

 

Posts: 1,609
Topics: 15
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Solutions: 121
Registered: ‎06-23-2011

Re: The configuration with the processor is invalid. Call Merchant Service Provider

Maybe your Authorize.net subscription is active, but the merchant you're actually running the credit cards through is not? Are you using Authorize.net as your merchant as well, or someone else?