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Registered: ‎08-20-2018

The merchant login ID or password is invalid or the account is inactive. 13 error

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I am using Wp E eCommerce with authorize.net plugin , when i click checkout button it  shows "The merchant login ID or password is invalid or the account is inactive. 13 error" let me know how can i fix this error?

 

 

Ramesh.

thank you

 

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Registered: ‎12-05-2011

Re: The merchant login ID or password is invalid or the account is inactive. 13 error

Hello @ramesh1985

 

The only solution to this issue is to use the correct API Login and Transaction Key.  Is this for your production or sandbox account?  You cannot use sandbox credentials for a production account or vice versa.

 

https://developer.authorize.net/api/reference/responseCodes.html?code=13

 

Richard