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Posts: 2,765
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Registered: ‎12-05-2011

Re: Transaction times tripled

Hi @tv 

 

Thanks for getting back to us.  I've re-escalated and asked a support specialist take a look at your case.

 

Richard

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Posts: 2,765
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Registered: ‎12-05-2011

Re: Transaction times tripled

Hello @tv 

 

I heard back from our specialist and it appears you have a silent post URL configured that we're unable to reach.  If you remove or update, that will likely resolve your issue.

 

Richard

Member
Posts: 7
Registered: ‎02-07-2019

Re: Transaction times tripled

That looks that it may of solved our issues, the test app showed under 2s transaction time. After a month that is a very easy solution for us.

 

However, I suspect that you may of increased the timeout for the URL post which caused us issues as it pushed our vendor over their initial 30s.  I feel that callback should be dropped of a seperate thread with the http response taking priority.

 

Thanks for that

 

John

Posts: 2,765
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Blog Posts: 67
Registered: ‎12-05-2011

Re: Transaction times tripled

@tv 

 

I'm glad we found a solution.  And you are correct the response would be better if it was a separate thread.  That is why we're moving away from silent post in favor of Webhooks.

 

Richard

Posts: 333
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Registered: ‎03-13-2017

Re: Transaction times tripled

[ Edited ]

Hi @tv 

 

I will suggest to move your implementation to use Webhooks instead of the silent post . 

 

https://developer.authorize.net/api/reference/features/webhooks.html

 

Thanks

Anurag





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