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Transaction times tripled

Over the last several weeks we have experienced transaction times usually taking 10-15s tripling to 45s, this increase so much one of our vendors experienced timeout issues. We have issues with create payment profiles and creating transactions so it is starting to have a business impact and playing havoc with batch functions.

 

We are using .net using a webclient and a json payload and the problem is not routing as I broke down the http connectioncode and the connection and request is being delivered <1s, while waiting for a response is taking 25s (in testmode) and 45s is we do a validation.

 

Has anyone got any ideas or experiencing similar ?

 

Thanks

tv
Member
14 REPLIES 14

Hi @tv 

 

Thanks for getting back to us.  I've re-escalated and asked a support specialist take a look at your case.

 

Richard

RichardH
Administrator Administrator
Administrator

Hello @tv 

 

I heard back from our specialist and it appears you have a silent post URL configured that we're unable to reach.  If you remove or update, that will likely resolve your issue.

 

Richard

That looks that it may of solved our issues, the test app showed under 2s transaction time. After a month that is a very easy solution for us.

 

However, I suspect that you may of increased the timeout for the URL post which caused us issues as it pushed our vendor over their initial 30s.  I feel that callback should be dropped of a seperate thread with the http response taking priority.

 

Thanks for that

 

John

@tv 

 

I'm glad we found a solution.  And you are correct the response would be better if it was a separate thread.  That is why we're moving away from silent post in favor of Webhooks.

 

Richard

RichardH
Administrator Administrator
Administrator

Hi @tv 

 

I will suggest to move your implementation to use Webhooks instead of the silent post . 

 

https://developer.authorize.net/api/reference/features/webhooks.html

 

Thanks

Anurag





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