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Member
Posts: 4
Registered: ‎06-14-2013

Transactions Details API: returnedItem Transaction

When I run a "GetTransactionDetails" on a returnedItem transaction that was a returned eCheck, it does not have the original transaction ID in the response.  Does anyone know if there is there a way to associate the returnedItem transaction to the original eCheck transaction?  When looking in my Authorize.Net account under Reports->Returns, it show the original transaction ID, but I am unable to find that via the Transaction Details API.  Am I missing something somewhere?  Let me know if you need more details, code examples, response examples, etc.

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Transactions Details API: returnedItem Transaction

It not in the refTransID field?

Member
Posts: 4
Registered: ‎06-14-2013

Re: Transactions Details API: returnedItem Transaction

As far as I can tell, the refTransID field is only returned for refund transactions, and indeed it is not included with the response on a returnedItem transaction.

Member
Posts: 4
Registered: ‎06-14-2013

Re: Transactions Details API: returnedItem Transaction

I am so frustrated right now!  I hate when companies go to a "Community" support instead of doing real support with people who would actually be able to anser my questions.  I would love to be able to get a real answer from Authorize.Net, but it appears they either do not provide support for their integrations (which is pretty much what their business is!), or they do a really good job of hiding the contact us form.

Posts: 2,765
Topics: 57
Kudos: 245
Blog Posts: 67
Registered: ‎12-05-2011

Re: Transactions Details API: returnedItem Transaction

Hi pristine,

 

I've passed your question onto our product team, but don't have an answer yet.

I'd recommend subscribing to this topic so that you'll be alerted via email. To subscribe, click Topic Options at the top of this thread and then select Subscribe. You'll then receive an email once anyone replies to your post.

Thanks,

Richard

Member
Posts: 8
Registered: ‎04-18-2018

Re: Transactions Details API: returnedItem Transaction

I have the same issue. Is this fixed now?