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Contributor
Posts: 25
Registered: ‎11-24-2011

Unable to Refund Amount to Any bank Transaction

Hi Team, We are trying to refund the Amount from one of the recent Bank transaction and getting Error message “Transaction 6200471104 has been declined by the system”. We have cheeked with the transaction status and it is settled and expiry date of that Bank account also still valid, original transaction also less than 120 days old. But still we are getting same error message for this bank refund transaction; we have also tried with other bank refund transactions and getting the same error message. Could you please look into this issue and suggest on the same. Thanks in advance.
Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Unable to Refund Amount to Any bank Transaction

[ Edited ]

What was the Response Code? Response Subcode? Response Reason Code?

Does it only fail thru the API while it work in the merchant account?

Posts: 2,765
Topics: 57
Kudos: 248
Blog Posts: 67
Registered: ‎12-05-2011

Re: Unable to Refund Amount to Any bank Transaction

If this is an issue with your live production gateway account, I would encourage you to contact sustomer support.  They have access to additional information and tools to assist you.

 

Richard