Integration and Testing

Authorize.Net API questions and help with your payment integration.

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Posts: 23
Registered: ‎08-16-2011
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Unable to change password

I'm currently logged into my account but I can't remember what the password I used was.  My browser remembers it but I can't log into the account from other places.

 

if I click on the Change Password button (whilst logged in) it requires me to enter the old password (which obviously I can't provide).  If I click on the Forgot Password link (whilst not logged in), it asks for my Login Id and e-mail address.  I provide both (which I can see in my User Profile) but the page complains that:

 

Sorry, the Information You Provided Does Not Match.The information you provided does not match our records for your user account.

 

what can I do?


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Accepted by topic author ekkis
‎08-21-2015 01:58 AM
Posts: 1,609
Topics: 15
Kudos: 209
Solutions: 121
Registered: ‎06-23-2011

Re: Unable to change password

Assuming you're putting in the correct login ID and not using transaction ID or something, my advice would be to call Authorize.net and ask for help.

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Solution
Accepted by topic author ekkis
‎08-21-2015 01:58 AM
Posts: 1,609
Topics: 15
Kudos: 209
Solutions: 121
Registered: ‎06-23-2011

Re: Unable to change password

Assuming you're putting in the correct login ID and not using transaction ID or something, my advice would be to call Authorize.net and ask for help.

Contributor
Posts: 23
Registered: ‎08-16-2011

Re: Unable to change password

thanks mate.  I guess I can just create a new account too.