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Member
Posts: 5
Registered: ‎05-16-2019

Upload Transaction Credit Card Failure

I built a converter for some of my users to use, that will take our list of customers to charge for the day from an XLSX file to a approved CSV file.  I have this working for the most part, but I am having one issue.  Reading documentation for the transaction upload, it states that you can use the last 4 or the masked credit card.  My converter is going to our Sandbox and getting the credit card information, I have tested with the masked and just the last 4, but when I do the upload with either of those I get an invalid credit card error.  If I put in the full credit card number it works fine.  Am I missing something?  Or do you have to use the full Credit Card number?

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Administrator
Posts: 145
Registered: ‎11-29-2017

Re: Upload Transaction Credit Card Failure

For charging a credit card a full card number is required.

For a refund (credit), you may use the last 4 digits of a card that you had previously charged.

 

I hope this helps!

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Member
Posts: 5
Registered: ‎05-16-2019

Re: Upload Transaction Credit Card Failure

That is what I was figuring, but in the upload guide it states that the last 4 and the masked are accepted formats.