09-18-2017 07:21 AM
The issue appears to be resolved.
Can we please have some details on what happened, and how we can assist you in solving the error quicker in the future?
09-18-2017 12:58 PM - edited 09-18-2017 12:59 PM
Yeah, the issue is solved on our end too.
I also would like some kind of feedback as to why this even happened in the first place. It greatly impacted us at the worst time.
09-18-2017 06:18 PM
I don't have the specifics, but there was a release to update some security componenents that inadvertantly affected SIM. No effect had been seen in our testing previously, and I was never able to duplicate any problems on my end. However, that team rolled back the release, and the problems were resolved.
My sincere apologies for the affect on your testing and development workflows.
08-26-2019 12:49 PM
I'm having this same error! Using a sandbox test account. I switched it from test to live to see if that would solve the problem but it's still taking forever to process. any help would be appreciated.