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Registered: ‎06-14-2019
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Very Slow Sandbox Response (If Any)

I am working on a hosted payment page solution through Authorize Net, and have been having issues with extremely slow response times after entering credit card information, if I get a response at all. I enter the information and hit the pay button, and I receive a confimation email almost immediately. The page, however, is stuck on processing for an absurd period of time. I have had it take 10 minutes some times (if I'm lucky), and other I have left it up for over 30 minutes without it ever returning. Most of the times I never get a response before I get impatient and try again.

 

Are there issues with the sandbox right now? What's going on here?


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Accepted by topic author gratdevtech
‎06-26-2019 07:29 AM
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Posts: 6
Registered: ‎06-14-2019

Re: Very Slow Sandbox Response (If Any)

Well I've discovered the solution.. I was on sandbox in test mode. If you are using the sandbox, make sure to go live to your fake transactions will actually go through..

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Registered: ‎06-21-2019

Re: Very Slow Sandbox Response (If Any)

I am I am connecting from Vermont via Comcast and have not had any problems (from home office). When I had a few code bugs the page looked like it was not responding since it did not produce errors in log.

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Registered: ‎06-14-2019

Re: Very Slow Sandbox Response (If Any)

But it does work occasionally, it is just rare and still extremely slow. I do get these errors fairly often, usually a minute or two after submitting the form: 

From https://test.authorize.net/payment/Scripts/v1/polyfills.bundle.js

POST https://test.authorize.net/Payment/Api.ashx 550 (Unknown)

From https://test.authorize.net/payment/Scripts/v1/main.bundle.js

Other Error Occurs: Response with status: 550 Unknown for URL: https://test.authorize.net/Payment/Api.ashx

Even when it does go through, I have issues on the receipt page. I am using the iframe solution, and the calls to the callParentFunction do not have the values I would expect. The string passed is 'action=cancel' which is the exact same thing I receive if I click on the cancel button on the page with the credit card info form.

 

 

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Posts: 1
Registered: ‎06-21-2019

Re: Very Slow Sandbox Response (If Any)

Does anybody else observe the same response times?

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Posts: 6
Registered: ‎06-14-2019

Re: Very Slow Sandbox Response (If Any)

This is all in sandbox btw:

 

Ok, so I've tried the iFrame method, I've tried to hosted page redirect method, I've even taken all of my own information out of the token request and used the example at https://developer.authorize.net/api/reference/features/accept_hosted.html verbatim, besides adding my own merchantAuthentication credentials, and I'm still getting this error in my browser console: 

Other Error Occurs: Response with status: 550 Unknown for URL: https://test.authorize.net/Payment/Api.ashx

With no other indication of why the https://test.authorize.net/payment/payment page gets stuck at processing basically everytime. (I hit pay and the button text changes to 'Processing', never to finish) I have had a few times where it actually finished processing (roughly 4 out of 150), but even some of those took over ten minutes to return. 

 

Is the hosted payment page not actually ready for real life situations? I'm thinking at this point that my best option is to host the payment page myself and use API calls to communicate with Authorize Net, but I'm confused as to why more people aren't running into issues like this. I'm about at my wits end here, please help.

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Solution
Accepted by topic author gratdevtech
‎06-26-2019 07:29 AM
Member
Posts: 6
Registered: ‎06-14-2019

Re: Very Slow Sandbox Response (If Any)

Well I've discovered the solution.. I was on sandbox in test mode. If you are using the sandbox, make sure to go live to your fake transactions will actually go through..