Webhook seems to work but keeps on becoming inactivated

[slorenz99]

Hello,

We are trying to figure out why our sandbox webhook keeps on being inactivated.

If I temporarily inactivate the webhook in the sandbox.authorize.net console and click on the "Test Webhook" button, I receive a "Ping successful" message. However, after I re-activate the webhook, every night I will receive an email from Authorize.net saying "We are unable to deliver notifications to Webhook ID *************************** at your URL" along with log messages like this:

{
  "Logs": [
    {
      "StatusCode": 405,
      "RetryStage": 1,
      "RetryCountInStage": 1,
      "RetryDate": "2021-07-26T09:01:19.083",
      "Message": "Error occured in connecting to the endpoint: https://sandbox.somewebsite.org/webhook/anet. ",
      "ProxyStatusCode": 200
    },
    {
      "StatusCode": 405,
      "RetryStage": 1,
      "RetryCountInStage": 2,
      "RetryDate": "2021-07-26T09:04:19.99",
      "Message": "Error occured in connecting to the endpoint: https://sandbox.somewebsite.org/webhook/anet. ",
      "ProxyStatusCode": 200
    },
    {
      "StatusCode": 405,
      "RetryStage": 1,
      "RetryCountInStage": 3,
      "RetryDate": "2021-07-26T09:07:24.9",
      "Message": "Error occured in connecting to the endpoint: https://sandbox.somewebsite.org/webhook/anet. ",
      "ProxyStatusCode": 200
    },
    {
      "StatusCode": 405,
      "RetryStage": 2,
      "RetryCountInStage": 1,
      "RetryDate": "2021-07-26T17:08:06.137",
      "Message": "Error occured in connecting to the endpoint: https://sandbox.somewebsite.org/webhook/anet. ",
      "ProxyStatusCode": 200
    },
    {
      "StatusCode": 405,
      "RetryStage": 2,
      "RetryCountInStage": 2,
      "RetryDate": "2021-07-27T01:08:38.53",
      "Message": "Error occured in connecting to the endpoint: https://sandbox.somewebsite.org/webhook/anet. ",
      "ProxyStatusCode": 200
    },
    {
      "StatusCode": 405,
      "RetryStage": 2,
      "RetryCountInStage": 3,
      "RetryDate": "2021-07-27T09:09:08.143",
      "Message": "Error occured in connecting to the endpoint: https://sandbox.somewebsite.org/webhook/anet. ",
      "ProxyStatusCode": 200
    }
  ]
}

Despite this, we are, in fact, receiving webhook messages from Authorize.net to this endpoint, which makes these email messages confusing. After several days of these email messages our webhook is inactivated.

I suspect that the webhook ping that spawns these warning emails is somehow expecting a different response from our webhook endpoint, however, in reviewing the documentation, I cannot figure out what this is.

Any help would be greatly appreciated.

Thanks,

Stephen

[mitcks]

I am having a the same issue, did you ever figure it out?

[LarryDGilmore]

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