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Member
Posts: 4
Registered: ‎09-11-2019

Re: Webhook tests send wrong event

I don't think its our domains issue, It was working perfectly yesterday on the same domain, Today stoppeed working and when testing it gives this error 
Error: The ping operation failed. This could be due to connectivity issues, invalid url or server downtime. Check the url details for the webhook and try again

Contributor
Posts: 19
Registered: ‎08-15-2019

Re: Webhook tests send wrong event

> if you moved to a well established domain you wouldn’t have this problem. 

 

Or if we moved to a payment gateway that could be bothered to invest in DNS infrastructure that any startup in 2019 has, we wouldn't have this problem.

 

I get that if you've made the investment in Authorize.net, you're willing to put up with this sort of thing because you're already on board. You're hardly going to scrap your existing investment just because of a DNS issue on a sandbox. But imagine that that's your first ineraction with Authorize.net, and the 'legacy' provider you're moving off of never had any problems like that. How do you suppose it looks to us engineers, much less our customers?

 

It miraculously started working tonight, so it likely was DNS. Nothing like a black box with no detailed errors to instill confidence.

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Member
Posts: 4
Registered: ‎09-11-2019

Re: Webhook tests send wrong event

mine also worked just right now, I hope Authorize.net team work on fixing their DNS issues, This my last time dealing with this payment gateway, I haven't slept for 18 hours 

All Star
Posts: 683
Registered: ‎11-05-2018

Re: Webhook tests send wrong event

@inLeague

I get what you are saying. And it was DNS issues. I’ve done this many times and what you experienced is exactly what happens with DNS resolution issues. I know of no other circumstances that produce this issue. That your domain was only 3 days old makes sense with everything. I unfortunately have no experience with other gateways to say who is faster. I’ve only been doing this 2 and a half years and I stayed working only on the weekends for the first year and half.

I wish you the best of luck with FirstData or whomever you decide to integrate with. If your question is answered (even with an answer that is disappointing to you) can you mark this thread as solved?
All Star
Posts: 683
Registered: ‎11-05-2018

Re: Webhook tests send wrong event

@fawzytat

It is the DNS resolver. This is totally separate from your domain. No one is saying that your domain is faulty. It takes auth.net several days to consistently resolve a new domain name. During this time period (3 days seems to be kind of consistent thus far) connections to your endpoint will be on and off.
Member
Posts: 4
Registered: ‎09-11-2019

Re: Webhook tests send wrong event

So they should add that to their documentation or the developer guide at least! I wasted too much time debugging the issue!

Member
Posts: 2
Registered: ‎09-12-2019

Re: Webhook tests send wrong event

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Member
Posts: 2
Registered: ‎10-21-2019

Re: Webhook tests send wrong event

This is marked as solved, but I'm still getting the wrong event even after a 3 day wait and double checking the url success... Can this issue be brought back?