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Member
Posts: 6
Registered: ‎08-09-2011

Wrong link for "Configure ARB Email Notifications"?

When I log into my merchant sandbox account and go the Tools->Recurring Billing menu option, there is a link there for "Configure ARB Email Notifications".  But the link target is:

https://sandbox.authorize.net/UI/themes/sandbox/User/UserList.aspx

which just takes me to a list of users for my account.


Where can I set up which email notifications I want to receive for ARB transactions, failures, etc., or is this not possible?

 

If it's not possible, how would I get notified when a recurring transaction fails so I can suspend the customer's service and notify them?

 

Thanks,

-- Vinnie

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Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Wrong link for "Configure ARB Email Notifications"?

Did you try going into one of the users?

Highlighted
Member
Posts: 6
Registered: ‎08-09-2011

Re: Wrong link for "Configure ARB Email Notifications"?

It's not possible to drill down into or edit anything with the one user listed (me).  The only option on this page is a link at the top of the list to add a new user.

Highlighted
Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Wrong link for "Configure ARB Email Notifications"?

Add a new user. It on the second page.

Highlighted
Member
Posts: 6
Registered: ‎08-09-2011

Re: Wrong link for "Configure ARB Email Notifications"?

Seems odd that I would have to add another "dummy" user just to be able to edit the notification parameters of the first and only user I need.  Is this by design for some reason, or is this something n the UI that needs to be corrected?