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Contributor
Posts: 18
Registered: ‎11-13-2017

Re: Your Script Timed Out / Relay Response Never Posts using SIM

It would not surprise me, Louisville, KY.  I had an incident with them if you want to reference it when you call: INC0422583

Contributor
Posts: 18
Registered: ‎11-13-2017

Re: Your Script Timed Out / Relay Response Never Posts using SIM


@matterickson7 wrote:

Ben ... I am not sure this is related but we also use Peak10.  I haven't started a suport ticket with them yet as I don't have an real details.  What datacenter location are you using?  Think it is related?


@BenPutnam wrote:

 

 

Our servers are running at 1-5% utilization and our ISP (Peak10) says everything is normal.

 


 


Matt, did you get a chance to talk with Peak10?

Contributor
Posts: 18
Registered: ‎11-09-2017

Re: Your Script Timed Out / Relay Response Never Posts using SIM

Ben ... I opened INC0426961 with them.  We are also in Louisville.  They are asking for traceroute information.  I am not sure what IP to use for Authorize.  I also have a ticket open with Authorize.  I will ask them ... :)

 

Let's take this offline?  e-mail me at merickson at pcshq.com ... 

Contributor
Posts: 18
Registered: ‎11-13-2017

Re: Your Script Timed Out / Relay Response Never Posts using SIM


@matterickson7 wrote:

Ben ... I opened INC0426961 with them.  We are also in Louisville.  They are asking for traceroute information.  I am not sure what IP to use for Authorize.  I also have a ticket open with Authorize.  I will ask them ... :)

 

Let's take this offline?  e-mail me at merickson at pcshq.com ... 


Did you get my email?

 

Our customers are saying that it does not wait 10 seconds, it pops up immediately with the timeout error.

Posts: 2,765
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Registered: ‎12-05-2011

Re: Your Script Timed Out / Relay Response Never Posts using SIM

If the error is seen immediately, that would indicate we're unable to POST to your website.  If your ISP uses a whitelist, you may wish to confirm with them that the following addresses are configured for Authorize.Net:

 

198.241.168.60 
198.241.162.104

198.241.206.38

198.241.207.38

 

https://community.developer.authorize.net/t5/Integration-and-Testing/Authorize-Net-Relay-Response-Si...

 

Richard

Contributor
Posts: 18
Registered: ‎11-13-2017

Re: Your Script Timed Out / Relay Response Never Posts using SIM

 


@RichardH wrote:

If the error is seen immediately, that would indicate we're unable to POST to your website.  If your ISP uses a whitelist, you may wish to confirm with them that the following addresses are configured for Authorize.Net:

 

198.241.168.60 
198.241.162.104

198.241.206.38

198.241.207.38

 

https://community.developer.authorize.net/t5/Integration-and-Testing/Authorize-Net-Relay-Response-Si...

 

Richard


 

I have asked Peak10 to white list these addresses, INC0428042. 

 

Could you give us a tracert to: 216.26.167.225?

Contributor
Posts: 18
Registered: ‎11-09-2017

Re: Your Script Timed Out / Relay Response Never Posts using SIM

Also ... it is not every transaction ... it is only 15%.  Is it possible that Authorize added a new IP address 11/3?

Contributor
Posts: 18
Registered: ‎11-13-2017

Re: Your Script Timed Out / Relay Response Never Posts using SIM

Ours is the same way, only once in a while.

Contributor
Posts: 18
Registered: ‎11-13-2017

Re: Your Script Timed Out / Relay Response Never Posts using SIM


@RichardH wrote:

If the error is seen immediately, that would indicate we're unable to POST to your website.  If your ISP uses a whitelist, you may wish to confirm with them that the following addresses are configured for Authorize.Net:

 

198.241.168.60 
198.241.162.104

198.241.206.38

198.241.207.38

 

https://community.developer.authorize.net/t5/Integration-and-Testing/Authorize-Net-Relay-Response-Si...

 

Richard


Could you please provide us with tracert information to (216.26.167.225) our IP? 

 

This is the response from our ISP:

 

"Our infrastructure is setup for routing only and we do not perform any packet filtering outside of firewall management. Therefore, we do not have the ability to whitelist IP addresses. There should be no restrictions to/from any IP address for the INET circuit we provide. Would you be able to provide traceroute or packet captures to ensure there isn't a routing issue?"

Member
Posts: 9
Registered: ‎09-09-2015

Re: Your Script Timed Out / Relay Response Never Posts using SIM

Richard, I had our network admin whitelist these IPs and in the day since we did that, we had 14 out of 44 transactions timeout.  Any other suggestions?