Reply
Posts: 2,334
Topics: 51
Kudos: 158
Blog Posts: 65
Registered: ‎12-05-2011

Re: hosted payment form "Finger Print value is invalid"

@Appliquertech @bertq

 

We've identified the issue and they are working on a solution.

 

Richard

--------

Webhooks are now available for Authorize.Net

Using SOAP, see our deprecation notice.
Check out Accept.js, our Javascript replacement for DPM.
Pro Tip: Never use test mode in the sandbox, instead use the Testing Guide.
Member
Posts: 6
Registered: ‎04-30-2017

Re: hosted payment form "Finger Print value is invalid"

Richard,

 

Is there an estimated time of delivery of a working solution?

 

Bert

Posts: 2,334
Topics: 51
Kudos: 158
Blog Posts: 65
Registered: ‎12-05-2011

Re: hosted payment form "Finger Print value is invalid"

@bertq I don't yet have details when the solution will be complete, but there are a lot of people working on the solution.

 

Richard

--------

Webhooks are now available for Authorize.Net

Using SOAP, see our deprecation notice.
Check out Accept.js, our Javascript replacement for DPM.
Pro Tip: Never use test mode in the sandbox, instead use the Testing Guide.
Member
Posts: 6
Registered: ‎04-30-2017

Re: hosted payment form "Finger Print value is invalid"

Hi Richard,

 

How close are we to getting a working solution?

 

Regards,

 

BertQ

Posts: 2,334
Topics: 51
Kudos: 158
Blog Posts: 65
Registered: ‎12-05-2011

Re: hosted payment form "Finger Print value is invalid"

Hello @bertq

 

Let me check with product development and see what I can find out.  Last information I have is a solution was found and tested, but not yet deployed to production.

 

Richard

--------

Webhooks are now available for Authorize.Net

Using SOAP, see our deprecation notice.
Check out Accept.js, our Javascript replacement for DPM.
Pro Tip: Never use test mode in the sandbox, instead use the Testing Guide.
Posts: 2,334
Topics: 51
Kudos: 158
Blog Posts: 65
Registered: ‎12-05-2011

Re: hosted payment form "Finger Print value is invalid"

Hello @aschuck @bertq @Appliquertech

 

This issue should now be resolved.  Please let us know if you no longer see this issue.

 

Richard

--------

Webhooks are now available for Authorize.Net

Using SOAP, see our deprecation notice.
Check out Accept.js, our Javascript replacement for DPM.
Pro Tip: Never use test mode in the sandbox, instead use the Testing Guide.
Highlighted
Member
Posts: 6
Registered: ‎04-30-2017

Re: hosted payment form "Finger Print value is invalid"

Richard,

 

So far it looks like it's working.

 

Thank you.

 

BertQ

Member
Posts: 6
Registered: ‎07-20-2016

Re: hosted payment form "Finger Print value is invalid"

We have had this issue intermitently on production environment not in test mode. Most the time we don't have it, but a couple times the token will get returned, the form will be displayed. Our team will then fill it out and submit it and get back this error.

Does this error only happen when the authorize.net credentials are off? I want to make sure it isn't something we are doing wrong, but I can't find any details about the error.

Administrator
Posts: 421
Registered: ‎11-03-2016

Re: hosted payment form "Finger Print value is invalid"

Hi @MusicMonkey5555,

 

There could be a few causes of this error. The most common is using a token more than once. Once a payment has been submitted, future uses of the token would bring up this error.

 

To get more specific than that, we'd probably need a lot more details about what exactly is happening when the error appears, ideally with something reproducible.

-Aaron

Aaron Wright
Developer Advocate - Authorize.Net

Follow Authorize.Net developer news on Twitter!
Member
Posts: 1
Registered: ‎06-06-2017

Re: hosted payment form "Finger Print value is invalid"

Hello

I am getting the same issue when I perform the following steps:

 

Steps

1. Use sandbox account credentials as well as sandbox url endpoint

2. Request a token and get a hosted payment page

3. Try to process a transaction which will return error code (e.g. 46282 as Zip Code)

4. Correct the transaction (change zip code)'

5. Finger Print value is invalid

 

Might there be something that I am missing? Should we request a new token whenever the transaction has failed?

Greetings

Luis.