Reply
Regular Contributor
Posts: 74
Registered: ‎03-21-2017

Re: hosted payment form "Finger Print value is invalid"

Hi @Anurag,

 

Is there any soution or work around on this ?

 

We are facing the same issue when correcting transaction on same hosted payment form.

It seems the issue sits in the system since long back and it is really a pain from the UX point of view.

 

Now, this issue is at the top of the table for discussion for all our customers.

 

Can you please give us some work around or permenent fix for this ?

 

Thanks,

Ravi Parmar

Posts: 333
Kudos: 59
Solutions: 36
Registered: ‎03-13-2017

Re: hosted payment form "Finger Print value is invalid"

Hi @raviparmarce88

 

The fix for this issue is in progress .

 

As a workaround if you just create one time the signature key from your Merchant Interface , that should avoid this issue . 

 

You dont need to use or generate the signature key again . 

 

 

To generate your Signature Key:

  1. Log into the Merchant Interface at https://account.authorize.net.
  2. Click Account from the main toolbar.
  3. Click Settings in the main left-side menu.
  4. Click API Credentials & Keys.
  5. Enter your Secret Answer.
  6. Select New Signature Key.
    • To disable the old Signature Key, click the check box labeled Disable Old Signature Key Immediately.
    • If the Disable Old Signature Key check box is not selected, the old Signature Key will automatically expire in 24 hours.
  7. Click Submit to continue. Your new Signature Key is displayed.

 

Hope it helps !!!

 





Send feedback at developer_feedback@authorize.net
Member
Posts: 4
Registered: ‎09-06-2018

Re: hosted payment form "Finger Print value is invalid"

Hello,

 

I am wondering if there has been an update on this.  We are currently using the Accept Hosted form and get this FingerPrint error.

 

We updated our Signature Key which does remedy the finger print error, but that is replaced with a duplicate transaction error.  The message is a little clearer but still not a workable solution.  I am wondering what the signature key refresh is doing, that makes this Finger Print error go away.  It seems a little strange to me.  For example,

 

  • I just opened a brand new sanbox account
  • reproduced the finger print error
  • refreshed my Signature key
  • Finger print error is gone
  • Replaced with a Duplicate Transaction error

It seems like a brand new account would have a brand new signature key that would not have this problem.

 

The real issue here is that there are no javascript events for either a failed transaciton, the finger print error or a duplicate transaction.  If we could subscribe to every user input event and response from the api that would be very helpful.

 

Thanks

Regular Contributor
Posts: 74
Registered: ‎03-21-2017

Re: hosted payment form "Finger Print value is invalid"

@Anurag

Thank you for the work around solution.

It seems working fine.

 

 

But now I am not understanding how it is working? 

How signature key is relates to hosted payment form since we are not using signature key anywhere in our code for hostedpayment form integration?

What is logic and mechanism behind this ?

 

Before implement this workaround on our production we need to understand this.

 

Please help me to understand this 

Member
Posts: 3
Registered: ‎10-25-2020

Re: hosted payment form "Unexpected error"

I have the same issue kindly help on it. 

Member
Posts: 6
Registered: ‎10-27-2020

Re: hosted payment form "Unexpected error"

Golddd ja   thak fo you in formation

 

welcome to slot

Member
Posts: 10
Registered: ‎11-02-2020

Re: hosted payment form "Unexpected error"

It's really helped me. 

buy bitcoin sell bitcoin  

Member
Posts: 12
Registered: ‎11-02-2020

Re: hosted payment form "Unexpected error"

Thank you for let me know.

it's very interesting.

ร้านค้าคริปโต

Member
Posts: 12
Registered: ‎11-02-2020

Re: hosted payment form "Unexpected error"

Thank you for let me know.

it's very interesting.

ร้านค้าคริปโต

Member
Posts: 10
Registered: ‎11-02-2020

Re: hosted payment form "Finger Print value is invalid"

Hello,

Thank you so much. 

It's really helped me. 

buy bitcoin sell bitcoin