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Authorize.Net Expert
Posts: 39
Registered: ‎11-28-2017

Re: subcription transaction declined but subscription still active

Hi,

 

Just getting back with more information on the test subscription that I had set up in CERT env with amount 5.

As expected the second transaction for the subscription was suspended and here is a screenshot with some details.

 

So, it is possible to have the second transaction suspended in CERT env for your testing.

169.JPG

Contributor
Posts: 34
Registered: ‎01-07-2018

Re: subcription transaction declined but subscription still active

[ Edited ]

@SodaBob I'm quite late to this thread but I'd like to know how Auto Retry worked out for you? Did you encounter any issues once you enabled it? Do you see any reason not to enable it? I have a similar monthly membership setup and I would also like to have the subscription suspended on any payment decline whether it's the first transaction on the subscription or not.

 

Also, I'm curious to know if you're using the 

net.authorize.customer.subscription.suspended

webhook event so that you don't have to setup a cronjob.

 

I created a somewhat similar thread a while ago and have yet to get a response from Authorize.Net in the last 15 months. So I searched more through this forum and came across your post which looks promising. 

 

Looking forward to your response. Thanks.