We use authorize.net for the transaction in our application. In recent we are facing issues with CIM refunds. Everytime we try to refund using customer profile we see the following error "valid referenced transaction id is required". We use the attached XML. The payment is already settled. We are passing the valid customerProfileId and PaymentProfileId. Please let us know what else is being missed and what can we do to get the refund successful.
<createTransactionRequest xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd">
<merchantAuthentication>
<name>{{login}}</name>
<transactionKey>{{transaction_key}}</transactionKey>
</merchantAuthentication>
<refId>{{ref_id}}</refId>
<transactionRequest>
<transactionType>refundTransaction</transactionType>
<amount>{{amount_to_pay}}</amount>
<profile>
<customerProfileId>{{customer_profile_id}}</customerProfileId>
<paymentProfile>
<paymentProfileId>{{payment_profile_id}}</paymentProfileId>
</paymentProfile>
</profile>
</transactionRequest>
</createTransactionRequest>
