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Posts: 2
Registered: ‎07-12-2019
Accepted Solution

void PayPal transaction

Hi Team,

 

When we do successful paypal authCaptureTransaction and authCaptureContinueTransaction, we are not able to void same transaction

 

It returns below error response:
"errors": [ { "errorCode": "2", "errorText": "This transaction has been declined." } ], 


Is there any way to void this transaction?

 

Thanks,
Venaktesh D 


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Accepted by topic author venkyd12
‎07-21-2019 01:21 AM
Administrator
Posts: 157
Registered: ‎11-29-2017

Re: void PayPal transaction

Voiding an auth capture is not supported due to how PayPal processes the transactions on their end. At the point where you submit authCaptureContinue, the transaction is complete. The next step would be to credit instead of void.

 

Here are the transaction states/flow that are allowed:

 

Sequence 1
1 Authorization Only
2 Get Details (recommended for shipping)
3 Authorization Only, Continue
4 Prior Authorization Capture
5 Refund (optional)


Sequence 2
1 Authorization Only
2 Get Details (recommended for shipping)
3 Authorization Only, Continue
4 Void


Sequence 3
1 Authorization and Capture
2 Get Details (recommended for shipping)
3 Authorization and Capture, Continue
4 Refund (optional)

 

View solution in original post


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Highlighted
Solution
Accepted by topic author venkyd12
‎07-21-2019 01:21 AM
Administrator
Posts: 157
Registered: ‎11-29-2017

Re: void PayPal transaction

Voiding an auth capture is not supported due to how PayPal processes the transactions on their end. At the point where you submit authCaptureContinue, the transaction is complete. The next step would be to credit instead of void.

 

Here are the transaction states/flow that are allowed:

 

Sequence 1
1 Authorization Only
2 Get Details (recommended for shipping)
3 Authorization Only, Continue
4 Prior Authorization Capture
5 Refund (optional)


Sequence 2
1 Authorization Only
2 Get Details (recommended for shipping)
3 Authorization Only, Continue
4 Void


Sequence 3
1 Authorization and Capture
2 Get Details (recommended for shipping)
3 Authorization and Capture, Continue
4 Refund (optional)

 

Highlighted
Member
Posts: 2
Registered: ‎07-12-2019

Re: void PayPal transaction

Thanks @mmcguire for solution.

 

Just need one more clarification:

 

PayPal express checkout:

 

I have followed above sequence2(successfully authorized) and able to see multiple entries on paypal merchant account.

example:

  1. Authorization from testuser (pending)
  2. Order from testuser (pending)

so when i do void for this authorized transaction its only voiding authorization from testuser and order from testuser still shows as pending.

How to void order from testuser entry form same transaction?

 

Thanks,

Venkatesh D

Highlighted
Member
Posts: 1
Registered: ‎10-07-2020

Re: void PayPal transaction

Thanks for sharing your question ,

i have also faced the same problem while doing transaction on paypal 

might be some technical issue ,think should resolve in future ACES ETM .

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New Member
Posts: 3
Registered: ‎11-04-2020

Re: void PayPal transaction

Thank You  for sharing your question ,

I have also seen your  the same problem while doing transaction on paypal 

Might be some technical issue ,think should revise in future ACES ETM

aces etm
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New Member
Posts: 3
Registered: ‎11-04-2020

Re: void PayPal transaction

Thank You  for sharing your question ,

I have also seen your  the same problem while doing transaction on paypal 

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aces etm
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New Member
Posts: 3
Registered: ‎11-04-2020

Re: void PayPal transaction

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Member
Posts: 10
Registered: ‎11-02-2020

Re: void PayPal transaction

Thank you so much. 

It's really helped me. 

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