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Posts: 1,072
Registered: ‎08-17-2009

Test Account Login Issues

[ Edited ]

Hello everyone, 

 

There is currently an issue causing test account logins to fail. If you try to log in to the test account Merchant Interface or reset your password, it won't work. We are aware of the issue and are currently working on getting it fixed.

 

There is no impact to live accounts and all your testing integrations should still work normally.

 

We will post more to this announcement once the issue is resolved and apologize for any inconvenience this may cause. 

 

Thanks,

 

Michelle

All Star
Posts: 1,072
Registered: ‎08-17-2009

Re: Test Account Login Issues

Hey everyone, 

 

The issue affecting the test account logins has been fixed, and we apologize for any inconvenience. Please note that going forward, you will need to reset your password when you try to log into the test account Merchant Interface.

 

To reset your password, simply click the Forgot Your Password? link and follow the directions from there. You will be asked to provide the answer to the Secret Question. If you have not updated your Secret Answer, the default answer is Simon.

 

Thanks for your patience and have a great rest of the weekend, 

 

Michelle