03-20-2019 10:55 AM - edited 04-05-2019 12:26 PM
April 6, 2019 April 13, 2019 (updated), we will be implementing planned payment gateway updates. Beginning at 09:00 PM until 09:30 PM Pacific, the following services will be intermittently inaccessible:
Though each service will be affected during the updates, no service should be unavailable for the entire 30-minute window. We apologize for any inconvenience this may cause and thank you for your patience as we work to enhance the payment gateway.
Also on Saturday, April 6, 2019, all transactions and expired, canceled or terminated ARB subscriptions (and their associated profiles) from 2016 will be permanently archived and no longer accessible in the Merchant Interface.
Authorize.Net retains your merchants' transaction history for a minimum of two years, which is accessible through the search feature of the Merchant Interface. As a standard business practice, we highly recommend that your merchants download and save their online transactions on an annual basis. That way the data will be available for their records, even after it has been archived.
For detailed information on how to search for and download transactions within a specific date range, please see our support article, How do I download transaction search results?.
03-29-2019 02:54 PM
The maintenance scheduled for 04/06/2019 is being delayed. We will be providing an update in the next week on the new date for the maintenance.